The challenge

The client introduced new user types to their platforms (such as Sports Medicine Nurses and Athletic Trainers), and had challenges around implementing a customised onboarding process in a highly regulated environment.

The solution

We developed and implemented the end-to-end flow logic of required tasks and verification in accordance with stringent performance and documentation requirements.

The result

The client managed to significantly expand their user base by implementing customised, user-friendly onboarding processes for different user types, that was fully HIPAA compliant.